Customer Testimonials fromScott Heating & Cooling

We are grateful to the man who recommended your company to us, Dan Schulte. He does our home repairs. I understand you installed a heating and cooling system in a house he just bought.

I would like to provide comments about our most recent experience with Scott’s Heating and Cooling when our A/C quit cooling (and just blew warm air). We called their answering service (8:00 pm) and was told we would receive a call back. Which we did at 8:30 pm and we were advised we would receive a call the next morning. After speaking with a rep at 8:06 am were given a time for the next day, or the day after. We explained what our predicament was and asked if there was anything they could do to help us sooner–we were told they were all booked up, we decided to take the next day. At 8:20 am we got another call and were told were moved up to the #2 call for the day and someone should be here between 9:00 and 11:00 am. We were relieved and then we thought we would be waiting and waiting. Well, at 9:40 am their vehicle showed up and “Jose” went right to the repair process. We thought it was a Freon problem/leak–he discovered right away that the fan in the unit on the roof was not running at all, the noise we heard with the fan on the unit in the house, but it was not providing cool air, just warm/hot air. He left and went to purchase a new motor for the roof unit. He was back in about 20 minutes with the needed parts. By 11:00 am he had replaced the motor, had us turn on the A/C unit, the he did another check on the roof, asked if we had cool air flowing (we said yes, it’s coming), he then said we should be good to go. We also discussed the need in the future for a new A/C & Heating unit and we said that we would call Scott’s H&C if we decided to get a new unit (our is over 11 years old). We were absolutely pleased with fast, excellent, knowledgeable person that came and had us “cooled down” again. Also, we were thankful for the TV Commercials about Scott’s, we called them when we tried five different telephone numbers for the company who installed our unit, all five numbers said they were no longer in service, I then tried to “google” the company, it showed the company’s website (with the same numbers we tried) but no indication that they were still in business. When I tried BBB El Paso to find them the following is what showed up (I deleted their actual name): “Sorry, the page you were looking for does not exist or is not available.” Thank you for the opportunity to give our comments about our experience with Scott’s H&C, El Paso TX.

I am writing on behalf of Mr. & Mrs. Willie & Alma Salazar who recently became customers of Scott Heating & Cooling. Since my parents are unfamiliar with using e-mail, they asked for me to write a letter on their behalf to the Administrators of your organization to express their sincere appreciation and satisfaction regarding the services they recently received.

Allow me to preface this by explaining that my parents are both senior citizens, who live on a very fixed income in a home that is well over 50 years old. Although they contemplated converting their heating and cooling systems for quite some time, they hesitated because of the high cost and the impression that the process to convert to a refrigerated system would be very cumbersome. Therefore, for many years they just suffered through sweltering heat in the summer and bitter cold in the winter. This is something I felt helpless with as well as it was hard for me to see them struggle through the elements with each changing season. However one fine day my parents came across an advertisement for Scott Heating & Cooling so they decided to give you a call. After receiving several estimates from other competitors, my parents minds were put at ease by Mr. Lee Stephens. Mr. Stephens did a wonderful job of selling your products and services, explaining the process, discussing their payment options and what course of action might be best to suit their financial needs. Ultimately they decided to convert in two parts. They converted heating first and the cooling system is to come in the Spring of 2014.

When the work finally began at home, your technicians also helped to make this process smooth and successful. One of the most dreaded portions of the conversion was the replacement of the old air ducts in their home. My parents imagined that they would have a gaping hole in their ceiling for weeks with debris falling everywhere. Mr. Thomas Dufour who I believe is subcontracted by Scott, Mr. Fernie Ruiz and Mr. Richard Pearson made sure that this was not the case. In no time flat, the old rusted air ducts were removed and replaced and the dry wall on the ceiling was repaired as if the whole thing had never happened!! The technicians demonstrated efficiency and professionalism in their work. They were very kind and courteous throughout the process also answering any questions my parents had along the way. This type of courtesy is invaluable to any customer but much more so to senior citizens who often get taken advantage of and who are often treated poorly.

My parents had also filed a claim to have their insurance company replace their damaged roof during the same time that their heating and cooling system was being converted. It is important to note how well your technicians worked with the roofing contractor as well. Fernie Ruiz in particular made great effort to coordinate services with the roofer to make sure that neither would interfere with the others work and that their simultaneous services would work efficiently in the best interest of the customer.

In all the process in doing business with Scott Heating & Cooling was seamless and extremely satisfactory. My parents have the peace of mind that they received quality services with quality products and in addition they can have the assurance that they will receive the same quality of service with the ongoing maintenance of their unit. And all of this …on top of the fact that they got to star in a commercial!!! Yes, my adorable parents are the “STARS” of the new marketing commercial for Scott Heating & Cooling currently being advertised on KFOX channel 14. They were very happy and proud to participate in making this commercial because after all… they are very satisfied customers.

On behalf of myself and my family, thank you for living up to your promise as stated on your website: “We guarantee that you will be provided with the customer satisfaction that you deserve.” You have proven to be a very reputable organization and we are happy to have done business with you.

P.S. Thank you for making my parents “movie stars”! I cannot explain how tickled I am to see their adorable faces in front of the house I grew up in on television, representing a deserving organization such as yours.